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Union Diamond Corp Reviews

========== Summary ==========

Our favorite for extreme service and over-the-top, non-pushy, helpful attitude. See the comments below on Customer Service. I didn’t expect to find this level of service, integrity, and helpfulness in the diamond industry. No pushy sales tactics here, just instant service, with friendly guidance to find you the best stone at the best value. They really know how to treat a customer and they clearly work hard to earn the longterm benefit of your good word to your friends. And the prices are lower than the big guys, as you will see.

Over the past four years now, we have collected over 2,400 testimonials from recent Union Diamond customers. We know how they treat customers as well as how they honor their commitments and guarantees. Their integrity is a marvel. They do it right, even though they don’t have the huge financial backing and advertising budget of the larger companies we rated. Frankly I think it works to your advantage to use a somewhat smaller company (though they have since become one of the top guns) and work one-on-one with a diamond wholesaler with years of experience. So… If you prefer service that I don’t have words for, adn you don’t need the largest company, then Union is the place to call.

Our Comments:
Basically, the customer service at Union Diamond amazes everyone that experiences it. And of course they have everything else we look for during our tests, or they would not be shown here. They are extreme in every good way. Compare for yourself to see what I mean. And make sure you actually call – don’t just look at the website for this company or any other. For starters, if a helpful consultant does not answer iin person on the first ring or two, I will be shocked. You will reach someone who can actually help you immediately, without buttons to push or operators to shuffle you around.

Union Diamond was a wholesale operation selling loose diamonds to jewelry stores and other dealers, but now they sell direct to consumers. This is a smaller but growing operation that gives excellent, personal service and great prices. We recommend them highly because they offer the most important factor of all: honest, knowledgeable advice to help you buy the best diamond for your personal needs. In other words, they offer a great value for your money and make it easy to find a good deal. And yes I know I am saying this strongly, but call them, and tell me if you’re experience is any different. I challenge you.


===== Prices ==========

Rating: 
This means that prices on 20 randomly chosen diamonds averaged among the best prices we found on the web.

Our Comments:
Prices are on such slim margins that they offer the best prices you will find right out of the gate. They are sure to please, and work hard to make every deal work.


===== Customer Service ==========

Rating:  +

Our Comments:
WOW. This is where I didn’t have a grading system to match the experience. Five stars doesn’t quite cut it. But I will try. First time we called to test them in 2001, we spoke with the owner, and he was extremely knowledgeable. In fact, I immediately found out that he knows more about grading and sorting loose diamonds and marking diamond rough for cutting than I do. He answered all our questions, and we even learned some things, which has not happened in a while. but it’s the service that got me. They call back right away. They email in minutes. They go deeply into any level of detail you want when answering your questions. They will fax you a cert, or a Sarin report, or a photo of a setting – anything you want, instantly. And frankly, I am very much into instant gratification.

In followup tests, every staff member has demonstrated the same level of knowledge, and particularly that amazing service. Whether you talk to Barbara, Lynn, Tony, or any of their consultants, you will get the good stuff from this company. Compare for yourself. This is where Union has no competition – period.


===== Selection ==========

Rating: 

Our Comments:
They are true wholesalers with an impeccable track record with suppliers, so they always have access to thousands of fine diamonds, and their integrity earns them first pick of any stones on the market – including: ideal cuts, larger sizes, unusual shapes, and extra fine qualities. Whether you need a .75 ct, round brilliant, H color, SI1 clarity, Ex polish, Ex symmetry, Ex fin Ask for what you want, and if they do not already have it in stock, they can get it for you, so be patient. It will be worth waiting a day to be sure you are getting a great deal.


===== Search Engine ==========

Rating: 

Our Comments:
This was perhaps the simplest and cleanest of all the search engines we tested. It is very easy to use, extremely fast, and the results were orderly and easy to read.


===== Information Provided ==========

Rating: 

Our Comments:
The information for every diamond was clear, concise, available at a glance, and organized well for quick scanning to find what you want. Nice work.


===== Return Policies ==========

Rating: 

Our Comments:
They have a good 30-day return policy, which is longer than the 7-day standard you will find at a lot of internet companies. And we have found that they totally honor their word on the rare occasions a return is needed. They are actualy extremely good at figuring out exactly what you want and then finding it for you. If you are not satisfied for any reason, just call them and work it out.


===== Product Knowledge ==========

Rating: 

Our Comments:
Exrtremely knowledgeable, not just adequately. We respect them a lot, and thank them for teaching us a few things we never knew about the marketplace in South Africa and about marking rough diamonds for cutting.